Frequently Asked Questions
Everything you need to know about your EBY experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your styles sooner.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimate apparel cannot be returned once the seal is broken.
How do I find my perfect fit?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the best possible fit for your body type.
Do you ship internationally?
Yes, EBY ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated during the checkout process.
How should I care for my EBY garments?
To maintain the quality of your clothing, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.